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Crisis Management Re-imagined | The Future of Resilience

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Our experts discussed the evolving nature of crises, rethinking crisis preparedness, and building organisational resilience.

The agenda was designed to provide practical insight to companies on how to develop proactive, holistic crisis management capabilities with a focus on the current poly-crises context. This is an opportunity to assess your organisation's current crisis protocols and learn how to take them to the next level.

Speakers:

  • Kelly Johnstone, Senior Security Advisor and former Chief Security Officer at The Coca-Cola Company - International SOS
  • Cal Mathis, Chief Security Officer - S&P Global
  • Jeffrey Dell, Crisis Management Practice Lead - International SOS

Agenda

  1. Crisis Management overview
  2. The Evolving Nature of Crises
    1. How crises have evolved in recent years becoming more complex, interconnected and harder to predict
    2. Focus on the current poly-crisis environment
  3. Rethinking Crisis Preparedness
    1. The often siloed, reactive and rigid approach to crisis planning
    2. Principles of a resilience approach: holistic, proactive, adaptable
    3. Importance of Leadership Alignment, People Preparedness and Response Planning
  4. Building Organizational Resilience
    1. Review the key phases of a crisis: Pre-crisis, Crisis-response, post-crisis
    2. Crisis Management framework and best practices for developing resilience across the organisation: Diagnose, Plan, Train, Respond
  5. Q&A

 

Recording below

Our team of experts - all trained to ISO 22361 guidelines - are at your disposal to help our clients achieve the same quality of excellence worldwide.

BE PREPARED TO RESPOND IN A PERMA-CRISIS WORLD WITH OUR PROVEN METHODOLOGY

  • Diagnose

    We assess and assist you in identifying potential threats and evaluate your level of maturity.

    Identifying potential crises and assessing current preparedness.

    Activities include conducting risk assessments to pinpoint high priority threats, auditing existing strategies through maturity assessments, and ensuring leadership alignment. Gaps and vulnerabilities are identified that will inform later planning. The goal is to thoroughly understand risk exposures and preparedness levels across the organisation.

  • Train

    We conduct rigorous testing with you to evaluate preparedness, fortify expertise of your teams, and strengthen your ability to respond.

    Training embeds skills and organisational learning to optimise execution of plans when actual crises occur. The outcome is a crisis-ready organisation skilled in responding rapidly and robustly.

  • Respond

    We advise on how the crisis is managed, providing, if necessary, specific expertise.

    Crisis experts are deployed when disruptions strike to advise leadership and contain impacts.

    Response plans are enacted, assets protected, critical operations maintained and timely communication executed. Support, including mental health support, is provided to impacted staff and stakeholders. The focus is swift and aligned response that minimises disruption, safeguards the organisation, and aids continuity through uncertainty. Structured after action reviews are then conducted, examining the effectiveness of the response and capturing lessons learned to embed ongoing improvement.

CONTACT OUR CRISIS MANAGEMENT TEAM