Knowing when an incident happens is important. But having a way to quickly and accurately respond and communicate is critical to ensuring the health and safety of your people. A well-developed crisis management programme will help an organisation to identify potential systemic risks, develop strategies to mitigate them and be prepared to respond quickly and recover effectively.
24/7 Health and Security Assistance Centres - Anytime, Anywhere
Give your workforce the peace of mind that comes with knowing that advice and help is always available, 24/7, around the globe, in their preferred language. Whether at home or travelling internationally or domestically, your people can reach a live person in an International SOS Assistance Centre for help in a crisis, for advice before or during travel, or for any number of questions or issues that may arise. Your workforce can call or use the App for one-touch connection to us.
Virtually Visit our Assistance CentresCommunicate Quickly with your Impacted People Through Multiple Channels
During the first moments following a crisis or security incident, quickly understanding the impact that the crisis might have on your people, organisation and assets is critical. Use Tracker to quickly locate and communicate with your potentially impacted workforce, including those working and living in the incident area, and those who are visiting or about to travel to the area. Tracker enables you to send and receive two-way communications via email, SMS, push notifications or text-to-speech, to determine the safety and wellbeing of your people in the area.
Accelerate Your Response to a Crisis
When there is an incident, determining who needs help can be a daunting task – we can help. With Automated Crisis Communications, immediately following a critical incident, International SOS will identify which of your people may be impacted, contact them to determine that they are safe, and update you on their status and the situation.
Find your People when it Matters Most
Using a person’s geolocation, Auto Emergency Check-In triggers an automated check-in via the Assistance App for potentially impacted people during an emergency. This timely location information makes it easier to find and support impacted personnel during an incident.